🔄 Return Eligibility

Due to the nature of personal-care products, returns are accepted only if:

• You received a damaged, defective, or leaked product.
• You received the wrong item.
• The product delivered is not as described.

For hygiene and safety reasons, opened or used products are not eligible for return.

📷 Required for Returns

Please share the following within 48 hours of delivery:

• Order ID
• Product photos or videos clearly showing the issue
• Photos of the outer packaging

Send all details to support@sananaturals.in

🔁 Replacement Process

Once your request is reviewed and approved, we will:

• Arrange a free replacement, or
• Provide store credit

Processing typically takes 3–5 business days after approval.

❌ Cancellations

Orders can be cancelled only before dispatch.

Once shipped, cancellations are not possible.