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Contact SANA Naturals
Dedicated Support for Your Haircare Journey — our team is here to guide, support, and help you experience clean, science-backed haircare.
🌿 Customer Care
For personalised assistance, product guidance or order support:
💌 Write to Us
🚚 Order Assistance
Whether it’s tracking, delivery concerns, or replacements — share your Order ID and we’ll resolve it promptly.
Order Tracking
Please provide your Order ID and the email or phone used to place the order. We’ll check the latest status and share updates.
Delivery Delays
If your order is delayed, share the order ID and we’ll escalate to the courier partner. Typical investigations complete within 2–3 business days.
Payment or Checkout Issues
If payment failed or you see an error: send us a screenshot, the payment method used, and the last four digits (if any). We’ll help troubleshoot or verify the transaction.
Return & Replacement Support
For returns/replacements, share your order ID and reason. We’ll guide you through eligibility, pickup (if applicable), and expected timelines.
🧴 Product Consultation
Not sure which shampoo or treatment suits your hair? Our specialists offer personalised recommendations based on:
🏷 Business & Collaboration Enquiries
For bulk orders, retail partnerships, or collaborations:
We value meaningful partnerships that align with our philosophy of clean, natural, effective care.
